Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.veeunderwear.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit here.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here
You can also opt-out of Google Analytics here.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at helpme@veeunderwear.com.

Returns & Exchanges

Buy it, try it — don’t love it? —  return it and we'll refund it. 

Your first purchase of any pair of underwear is automatically covered by our 30-day money-back guarantee. If you're not completely obsessed (which you will be), we'll exchange or refund you for your first opened and worn pair of underwear within 30 days of purchase.

This means you can touch, try, and experience our product for the first time — risk-free.

To claim our 30-day money-back-guarantee via an exchange and/or refund, please email helpme@veeunderwear.com. We'll get hustling to assist you pronto.

If you're taking advantage of our bundle deals and purchasing multiple pairs of underwear, please ensure you only open and try one pair. In addition to our 30-day money-back guarantee on your first pair, we will also offer you an exchange on all additional unopened underwear products in your first order. If returning additional items, they must be unopened, unworn, unwashed, and in their original packaging. Please refer to our exchange policy for more information on exchanging your extra pairs.

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

All items marked as sale or final sale are not covered under our 30-day money-back guarantee and are not eligible for refund, return, or exchange.

For first-time Vee purchasers only, we’re happy to exchange items that are unopened, unworn, unwashed, and in their original packaging for a different size or style to ensure you find your perfect pair.

If you're taking advantage of our bundle deals and purchasing multiple pairs of underwear, please ensure you only open and try one pair. This way, we can easily exchange the remaining unopened pairs from the bundle pack.

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you an exchange.

All items marked as sale or final sale are not eligible for refund, return, or exchange.

To arrange an exchange please email helpme@veeunderwear.com. We'll get hustling to assist you pronto.

Due to the intimate nature of our products, we do not offer refunds unless your purchase falls under our first-time purchase 30-day money-back guarantee guidelines.

If your order qualifies for our 30-day money-back-guarantee and you’re approved by our customer service team for a refund on your first pair of underwear, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a few days.

To arrange an refund via our 30-day money-back guarantee please email helpme@veeunderwear.com. We'll get hustling to assist you pronto.

All items marked as a sale or final sale are not eligible for refund, return or exchange.

To get your Vee order perfect on the first try, our size chart is the ultimate guide to nailing your fit, and avoiding any unnecessary admin work in your busy schedule.

If you’re not convinced Vee Underwear will be the best underwear of your life, you can read thousands of reviews from real women here.

We know you're going to love your Vee Underwear. If your want to have a chat with us today about ANY concerns, tidbits or questions, please email helpme@veeunderwear.com